A Monaxa deposit not showing means you sent funds but the account balance in the client portal has not increased. Monaxa does not publish a processing time and points clients to the 'Funds' menu for details.
Main causes of a missing deposit and the order to check
- Name: does the sender name match the registered name?
- Destination: are the account details, address and network correct?
- Amount: a deposit below the minimum may not be accepted (not stated officially; ask support).
- Verification: has the document review finished?
- Account: did you pay into a different account, such as a bonus-only account?
Processing time differs by method and the official site gives no guideline figure. Do not assume it takes a few minutes. Check the five points above first.
What to check: name, amount and verification
| Check | What to look at | Official statement |
|---|---|---|
| Name | Sender name and registered name | No detailed rule on names |
| Minimum amount | Standard and Cent $15 / Pro $50 / Zero $200 | Official: 'from $15' |
| Verification | Document status in the portal | Says all accounts are available once verified |
| Processing time | Display in the 'Funds' menu | No figure given |
※ The minimum deposit is the account's baseline for starting to trade. Check the lower limit for each deposit method in the portal.
Monaxa identity verification: documents and what to do if it stalls
Steps to check a missing crypto deposit
- 01Open your transfer history
In the sending wallet or exchange, check that the transfer is complete. Note the transaction hash (TxID).
- 02Check the address
Compare the deposit address shown in the portal with the address you sent to, character by character.
- 03Check the network
Confirm that the network you chose when sending is the one the portal specifies.
- 04Look at the portal history
Check that the 'Funds' menu shows your deposit request.
With crypto, a wrong address or network may not be reversible. Once you notice, do not send more funds. Ask support.
How to contact Monaxa support about a missing deposit
- Your registered email address and trading account number.
- The deposit method (bank, wallet or crypto) and the date and time you sent it.
- The amount and currency.
- An image of the transfer record. For crypto, the transaction hash (TxID).
- The sender name.
Live chat runs 24 hours, 5 days a week, and the email address is support@monaxa.com (official support page, checked on 30 October 2026). Never share your password.
Monaxa support and how to contact it
Monaxa deposit and withdrawal methods and fee checks
Conditions change by account, country of residence and time, so the official information shown during registration takes priority.