A Monaxa bonus not credited means the 30% Lifetime or $50 Welcome bonus applies to you but the credit has not arrived, or it arrived and later shrank. The bonus itself cannot be withdrawn.
Why a bonus does not arrive: check the deposit account and conditions
- Did you deposit into a dedicated bonus account (Lifetime Bonus or Welcome Bonus)?
- Is the account in USD? Only USD bonus accounts are eligible.
- Have you finished identity verification (account activation)?
- Do the amount and number of deposits meet the conditions?
- Did you wait for the crediting time (up to 48 business hours)?
Deposits made to a standard account are not eligible. If you notice, contact support before you start trading.
Conditions for the 30% Lifetime and $50 Welcome bonuses
| Item | Lifetime 30% | Welcome $50 |
|---|---|---|
| Deposit amount | $25 to $20,000 per deposit | First deposit of $25 in one payment |
| Cap | $20,000 cumulative deposits, $6,000 bonus | $50 (fixed) |
| Eligible clients | Verified, aged 18 or over | Verified, aged 18 or over, no previous deposits |
| Account | Lifetime Bonus account | Welcome Bonus account |
※ For both, one account per profile, email address, phone number, device and IP address. For Welcome, the bonus stays $50 even if you deposit more than $25.
The official Bonus and Rewards page excludes PAMM and copy trading accounts from the bonus (checked on 30 October 2026).
Why a bonus shrank or vanished: pro-rata removal on withdrawal
| Cause | What happens |
|---|---|
| Withdrawal or transfer | The bonus is removed in proportion to the balance withdrawn |
| Full withdrawal | The whole bonus is removed and cannot be restored |
| Negative balance or stop-out | The bonus is removed automatically, in whole or in part |
| Time since crediting | It may be cancelled, for example after one month |
| Terms violation | Trading via VPS can lead to profit cancellation and bonus removal |
※ Before you withdraw, check the breakdown of your balance (own funds and bonus). In a bonus account, a withdrawal directly reduces the credit.
For example, if you withdraw half of the balance, half of the bonus is removed (terms FAQ 6).
How to contact support when a bonus is missing or gone
- 01Check the account type and balance
In the portal, check that you deposited into a bonus account and whether the bonus balance is shown.
- 02Note the deposit date, time and amount
Organise the date, time, amount and method of the deposit. Prepare the transfer record as well.
- 03Contact support
Use live chat or support@monaxa.com and give your account number and the situation. Never include your password.
A bonus cannot be withdrawn and can be lost completely through losses. Avoid oversized trades that depend on the bonus.
Monaxa support and how to contact it
Conditions change by account, country of residence and time, so the official information shown during registration takes priority.