Monaxa identity verification is the check of your registered name and address using an ID document and a proof of address. Until it is complete, account use may be restricted.
Documents needed for Monaxa identity verification
| Document | Details |
|---|---|
| ID document | A valid document specified on the application screen |
| Proof of address | A document that confirms your name and current address |
| Image requirements | Submit images where all four corners and the content are readable |
※ Document names, expiry rules and issue-date conditions for the proof of address are not stated officially. Follow the application screen first.
It is safer to check the application screen first than to guess a document name and photograph it.
Points to check so verification does not stall
- Enter your name, date of birth and address exactly as they appear on the document.
- Submit an image where all four corners are visible and the text is readable.
- Photograph the document so glare and shadows do not hide the text.
- Compare your registered details with the document before you submit.
- Check the review status in the client portal.
What to do if Monaxa verification is rejected or on hold
- 01Compare your details with the document
Check that the spelling of your name, your date of birth and the way your address is written match the document.
- 02Retake the image
Take it in a bright place with all four corners visible and no glare or shadows. Check that the text is readable before you submit.
- 03Check your email and the portal notices
Check your spam folder too. Look in the portal to see whether additional documents have been requested.
- 04Contact support
Tell them your registered email address and the date and time of your submission, using live chat or email. Do not write your password.
The reason for a rejection depends on the individual review result. The official site gives no list, so follow the support team's instructions instead of guessing.
Why to finish identity verification before withdrawing
- Withdrawal methods can change with your verification status and deposit route.
- Match the name on your deposit source to your registered name.
- Deposits and use of the account may be restricted until the review is finished.
Conditions change by account, country of residence and time, so the official information shown during registration takes priority.